Conditions of sale
1) Orders from Italy
We deliver via express courier directly to your home. Shipments to post office boxes and/or postal delivery are not possible unless previously agreed. The customer is required to check not only the state of the packaging upon receipt, but also the goods contained as well as their functioning. As a rule, incoming orders with material ready for delivery are processed and shipped within 48/56 hours. Our shipping partner delivers the ordered goods nationwide within 24/48 hours. Waiting times are extended by 1 or 2 days if delivery takes place in distant or disadvantaged areas.
To avoid delays in delivery we ask you to specify an address where the courier can always find the recipient or someone delegated to collect the ordered goods, and a telephone number where the courier can possibly contact the recipient.
On the day of shipment we always send an email with the link to view the shipment tracking. We advise customers to monitor the shipment, and in case of problems to contact the branch responsible for delivery for assistance.
Failure by the customer to collect the package sent to him will result in any costs incurred for returning it to the sender and for any reshipment being charged. Once we have shipped, in the event of a request to cancel the order, all costs incurred will be charged (outward shipping + return shipping + any additional services).
Orders are only accepted from adult or minor customers with the full authorization of the parent or whoever is legally responsible. In the event of an order from a minor for which we receive a dispute, we will evaluate the situation on a case-by-case basis but we assume no responsibility for the consequences due to failure to comply with our conditions of sale.
2) Orders from abroad
For shipments abroad the same conditions specified for orders from Italy do not apply.
Shipping costs are not automatically calculated, you must specify in the cart notes which country shipping is requested to (if different from Italy).
Orders with delivery in EC and non-EC territory must be paid in advance. Upon delivery to countries that are not part of the European Union, there may be costs (e.g. customs taxes) which are borne by the customer.
Currently the information regarding our online shop is available in Italian. We decline any responsibility for any misunderstandings due to poor knowledge of the Italian language.
The customer is required to check not only the state of the packaging upon receipt, but also the goods contained as well as their functioning. As a rule, incoming orders with material ready for delivery are processed and shipped within 48/56 hours. Our shipping partner delivers the ordered goods to the EC territory within 48/72 hours. Delivery times in non-EC territory vary from 4 to 10 days. To avoid delays in delivery we ask you to specify an address where the courier can always find the recipient or someone delegated to collect the ordered goods, and a telephone number where the courier can possibly contact the recipient.
Orders are only accepted from adult or minor customers with the full authorization of the parent or whoever is legally responsible. In the event of an order from a minor for which we receive a dispute, we will evaluate the situation on a case-by-case basis, but we assume no responsibility for the consequences due to failure to comply with our conditions of sale.
3) Delay in delivery and unavailability of the goods
The online shop is connected directly to our logistics software. Thanks to this link it is possible to show our customers the current availability of individual items. In exceptional cases, a delay in delivery may occur, i.e. the desired goods are no longer available. In these cases the customer will be contacted immediately to understand how to resolve the problem.
4) Returns and replacements
The customer has the right to withdraw from the contract without specifying the reason within 14 (fourteen) working days by simply informing us of the revocation of the contract via email or registered letter. However, a motivation from the customer would help us evaluate our performance and optimize our offer. The deadline for terminating the contract begins from the day of delivery of the goods. It is important to send a written communication in time via email to nuovasartorefazzolari@outlook.it or WhatsApp (3921811630), in order to obtain authorization for the return and know the correct procedure to follow.
At our complete discretion we can decide to extend the maximum deadline for sending the withdrawal request, request this in the cart notes if necessary. We will consider on a case by case basis.
In the event of withdrawal with a refund request, all shipping costs for the goods (delivery and return) and collection of payments will be borne by the customer. In particular, the following will be deducted from the refund for orders from Italy:
– a minimum of 8.90 euros shipping (increased shipping may have been paid for some services in agreement with the customer) if the items remaining in the order following the original return do not reach the total necessary to purchase with free shipping costs ;
– for payments received by credit card and bank transfer, the fee of 2.50 euros for managing the refund.
Shipping costs incurred by the customer to send us the return are not reimbursed.
For payments made by bank transfer or credit card, refunds will be made exclusively through the same system used to make the payment. For payments made in other ways, it will be possible to choose to have the refund via bank transfer or to a Paypal account.
It is not possible to return or exchange the goods if:
– it was tailor-made or clearly personalized (e.g. goods sold by the metre, made-to-measure boots or with particular measurements);
– items that we sell exclusively on order (in case of doubts the customer is invited to ask our customer service in advance whether it is possible to return the products you are interested in or not, also through the cart notes)
– was opened by the consumer (e.g. sealed audiovisual products or software),
– if its condition or quality has been influenced by the consumer (e.g. dirty or damaged items etc.).
We kindly ask customers not to remove the labels from the items (manufacturer's label) until they have finally decided to purchase the item. In the event of termination of the contract we can only accept items that are in their original condition.
It is possible to request the exchange of an item by contacting customer service via e-mail (nuovasartorefazzolari@outlook.it) or WhatsApp message (3921811630) attaching images of the items to be exchanged, showing the status of the same and their packaging, as well as the presence of tags. In this way, customer service will be able to grant authorization for the change and explain the procedures envisaged.
5) Problems and damages during delivery / Defects or inconsistencies in the items received
If at the time of delivery of the package you notice tampering with the seals or evident damage to the external packaging, we invite the customer to collect it by placing the words "inspection reserve" next to the signature. After receiving the package you will need to proceed with checking the goods contained.
If it is damaged, we must be notified at the email address nuovasartorefazzolari@outlook.it.
Photographs are welcome to attach to the damage report.
In case of problems with the items received (different items than what is visible in the photo, specified in the title and in the description notes, damage to one of the items, etc.) it is possible to resolve the problem by sending an email or a message on WhatsApp at number 3921811630.
Please attach a photo and description of the problem so we can speed up the time needed to resolve the problem.
6) Billing
If you wish to have your order invoiced, you must fill in all the billing information in your personal area. This procedure must be carried out BEFORE sending the order, so that the procedure occurs automatically. Once your billing information is saved, an electronic invoice will be generated for each subsequent order placed. To stop the billing service, simply delete the billing data from your personal area (before sending the order). For those who request the invoice without entering a PEC email or recipient code, a copy will be produced and sent via email. of the generated electronic invoice.
If you have an order in progress and want to make changes to the billing system, you can still do so by reporting it in writing (3921811630 or nuovasartorefazzolari@outlook.it) before it is shipped.
